Dan delivered a workshop at the 10th Annual Peer Specialist Conference in New York City on Thursday 7/14/16, to a packed room of peers interested in managing conflicts. Below are some key take-aways from the workshop.
Be sure to check out our Follow-Up tool at the end of the post – “5 Steps for Managing Workplace Conflicts”
Types of Conflicts Peers Experience
- Role Confusion
disagreements about the role of the peer
- Professional Boundaries
discord about the boundaries between different professions
- Different Treatment
conflicts about being held to a different standard, whether it be higher or lower, than others
- Mental Health Philosophies
clashes over different ideas about labels, treatments, or causes of mental instability
- Interpersonal Conflicts
problems due to bullying, isolation, exclusion, or workplace friendships
- Workplace Transitions
issues from resistance to changes in the workplace
- Communication Styles
problems related to differences in feedback processes, communication frequency, or other communication areas
Skills We Reviewed
- Understand the Spectrum of Conflict Management
We explored the different options available to prevent a conflict from occurring, manage a conflict that has happened, and address escalation.
- Be Impartial
We discussed the importance of staying impartial through conflicts.
- Manage Bias
Bias can lead to poor communication and conflict resolution. Participants received an Impartiality Worksheet that helped them reflect on their biases and make a plan to manage their biases.
- Validate Diverse Perspectives
It is important to treat everyone equally, regardless of their different beliefs about mental health. Participants received a Validating Diverse Perspectives Checklist to use as a regular tool to help them treat people equally.
MH Mediate has developed a five-step guide for managing workplace conflicts, including the opportunity to ask Dan for advice through our Dear Dan service.
Download “The Five Steps to Manage Workplace Conflicts” here.
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