Take-Away Tool: Reflective Listening Tipsheet Please click here to evaluate this module

2: Resolving Conflicts

Takeaway Tool: Positions and Needs Worksheet Please click here to evaluate this module.

3: Reaching Agreements

Takeaway Tool: Reality-Check Your Agreement Checklist Please click here to evaluate this module.

4: Developing Effective Community Guidelines

Takeaway Tool: Sample Community Guidelines Please click here to evaluate this module.

5: Crafting Empowering Talking Points

Takeaway Tool: Sample Talking Points Please click here to evaluate this module.

6: Developing Internal Conflict Resolution Processes

Takeaway Tool: Internal Dispute Resolution Process Checklist Please click here to evaluate this module.

7: Addressing Challenging Behaviors

Takeaway Tool: Behavior Intervention Strategy Sheet Please click here to evaluate this module.

8: Making Conflict Resolution Referrals

Takeaway Tool: Conflict Referral Worksheet Please click here to evaluate this module. Click here to access the conflict resolver directory

Please click here to evaluate this module.

Healthy Conflict Culture Program for Supportive Housing

The Healthy Conflict Culture Program for Supportive Housing teaches conflict resolution skills to staff and residents in supportive housing. It emphasizes key conflict resolution values of choice, impartiality, and empowerment. The program is a project of the CUNY Dispute Resolution Center and MH Mediate, made possible with funding from the AAA-ICDR Foundation.