Housing


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MH Mediate works with housing sites to:

  • Train staff in conflict resolution, addressing challenging behaviors, accessibility, and mental health communication
  • Train residents in conflict resolution and mental health communication
  • Provide mediation services for tenant conflicts
  • Provide consulting and facilitation to improve programs.  

 

Example Trainings

WorkplaceWebinar

Preventing and Mediating Tenant Conflicts

This training will be customized to your site based on your specific needs.  It always includes skill-building to prevent conflicts, reduce escalation, and reach resolution.  Some topics we cover may include:

 

  • Listening Skills
  • Appreciating and Validating Different Perspectives
  • Transparency and Impartiality
  • Reaching Agreements in Shared Living Conflicts
  • An Introduction to Mediation
  • Examples Tailored to the Specific Scenarios You Provide 

 

We always leave you with takeaway tools that you can integrate into your regular practices, and we even offer an on-demand online training service that you can refer folks to whenever they have a conflict.  Past clients include the NYC Department of Health and Mental Hygiene, Community Access, and more.

 

 

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Addressing Challenging Behaviors

This training helps you address emergencies, disruptive behaviors, and disconnects.  Learn to resolve the tension between having general behavior policies and person-centered, individualized responses.  Strive for a more universal, planned approach for addressing challenging behaviors.  Some topics we cover may include:

 

  • Types of Challenging Behavior
  • Options for Addressing Challenging Behavior
  • Benefits of Advanced Planning
  • Template for Developing Your Behavior Practices
  • Strategies for Implementing and Communicating Your Principles

 

We always leave you with takeaway tools that you can integrate into your regular practices, and we even offer an on-demand online training service that you can refer folks to whenever they have a conflict.  A version of this training was funded by the NY State Unified Court System, rolled out across three county centers.

 

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Infusing Your Culture with Conflict Resolution Norms

Enhance organizational culture to create an environment that de-escalates and prevents conflicts through the use of conflict resolution principles and practices.
 

 

Receive Housing-Focused Resources

Fill out the form below to receive immediate access to receive free housing-focused resources including:

  • A 9-minute excerpt from a SHNNY conference workshop teaching conflict resolution skills for housing
  • A 16-minute TEDx video focused on conflict resolution and mental health
  • An Infographic on Building a Conflict Resolution Culture
  • An Infographic on Bringing Conflict Resolution Skills to Tenants and Staff
  • An Infographic teaching 5 Ways to Demonstrate Fairness