We provide workplaces with trainings, assessments, and help with program development and implementation.  

Our expertise is in helping managers and human resources professionals address the following major areas:

  1. Disability Accommodation
  2. Accessible Practices
  3. Mental Health Communication
  4. Conflict Resolution 
  5. Challenging Behaviors

Contact us to learn more about how we can help you through our in-person or online training programs, consulting services, or mediation services for workplace conflicts.  We also provide workplace assessments, referrals, and assistance developing policies or resources.  E-mail or use the form below:

Below is more information about each of our five major training areas.  All of our trainings begin by seeking optional information about your specific challenges so we can tailor the examples and exercises to your specific needs.  All programs leave participants with takeaway tools they can use for future reference, and we have follow-up options for companies that would like to check in on their progress.



A: Empowering Communication Around Disability Accommodation

This training explores ways to meet legal responsibilities and employee needs through the process of developing reasonable accommodations for disabilities.  How can we empower managers and employees with the resources they need so they know when to have these conversations, what things to say, and what things not to say? How can we be ready to make decisions about which accommodations might be reasonable, with a clear understanding of job requirements for quality work and flexibility in achieving them?

About Disability Accommodation
Your workplace has a legal responsibility to provide reasonable accommodations to employees who disclose their disability needs and ask for your help.  While MH Mediate cannot provide legal advice, all of our trainings are grounded in an understanding of the law and we do have expertise in this area, having provided Continuing Legal Education on this topic to the American Bar Association.  

This training helps your managers appreciate your options for a culture of accommodation – you can be proactive in offering support or reactive to requests, and you can adhere to your minimum obligation or choose to go beyond it.  Whatever practices you (or your attorneys) decide, now it is up to your managers to implement and communicate it with employees.  This training helps your managers feel comfortable and prepared engaging them, and teaches skills so that engagement creates a positive working environment with employees.



B: Developing Accessible Practices

This training helps participants shift into an accessibility mindset – one that anticipates people with diverse abilities, preferences, and needs. We apply a Universal Design approach to make work processes accessible. In what ways can we become flexible to make work welcoming, appealing, and low effort for all?

About Accessibility
While a disability accommodation requires you to make adjustments to meet someone’s needs, accessible practices are designed to not require anyone to ask for special treatment.  Instead, we design a process to work for people of varying needs or abilities, building on principles of universal design.  Universal Design is a philosophy used to make buildings accessible to people with varying physical abilities.  It has been adapted to other applications including technology (designing technology to work for people with various needs, such as adaptive touch-screen keyboards for people of different languages or physical ability) or education (teaching content through lecture, exercise, and demonstration rather than a single modality so people of different learning styles are able to benefit).  

This training teaches your managers skills to become accessible to make the work process more flexible, productive, and supportive of your employees with all kinds of needs – whether they have a disability, are caring for a sick loved one, or have some other constraint, an accessible workplace makes it easier to do work.



C: Mental Health Communication to Maximize Productivity

This training teaches your managers skills for communicating with their employees about productivity and mental health.  Our training helps managers to be sensitive to mental health experiences, aware of their legal responsibilities on these issues, and comfortable engaging employees in empowering discussions related to productivity challenges, disability accommodations, health promotion, and referrals to human resources or employee assistance plans for assistance.

This training addresses every step of communication about mental health, in line with your existing culture and policies.


  • Do you wish your employees felt more comfortable reaching out for needed support so you wouldn’t have to react to problems at the last minute
  • Are you ever unsure how to handle challenging behavior from employees including absences, productivity declines, low morale or questionable conduct?
  • Do you know how to discuss mental health issues after an employee discloses?
  • Have you ever been afraid to discuss the boundaries of personal time and company needs?

About the Impact of Workplace Mental Health
Workplace mental health is serious business.  The cost of mental health problems at work is estimated in the high billions, due in large part to productivity decreases, absenteeism, and stigma toward mental health problems.  This training helps you proactively talk about mental health and prevent these problems.

Take a look at our infographic below, illustrating the huge productivity costs related to unaddressed mental health issues:



D: Conflict Resolution Skills for a Validating, De-Escalating Culture

This training teaches vital conflict resolution skills to help managers and employees prevent and resolve workplace conflicts.  Skills include effective listening, validation techniques, separating positions from needs, developing effective agreements, being transparent, and demonstrating fairness.

About Conflict Resolution
There is a wide spectrum of conflict resolution skills.  This training is built on time-tested practices from the world of mediation.  Mediation is emphasizes values of impartiality and self-determination.  Mediators focus on helping all parties feel heard and validated, and demonstrating a freedom from bias, as they work through a neutral process that builds toward agreement.



E: Addressing Challenging Behaviors

This training teaches managers to appreciate different kinds of challenging behaviors including emergencies, disruptions, and disconnects.  We explore different types of intervention including screening, prevention, de-escalation, emergency response, and no response before giving you the tools to develop your own behavior plan, consistent with your organization’s policies and your professional norms.  Finally, we explore ways to put that plan into practice.

About Challenging Behaviors
MH Mediate has deep expertise in the area of challenging behaviors.  Our Behavior Planning Template is informed by several years of qualitative and quantitative survey research, as well as academic literature reviews and feedback from our work providing this training to practitioners and organizations around the United States.