MH Mediate helps workplaces in the following focus areas:
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Addressing Challenging Behaviors
When challenging situations arise from coworkers or clients, managers often shift into "gut feeling" mode, becoming reactive, biased, and uncomfortable. Are you ever unsure how to handle challenging behaviors from employees including absences, productivity declines, low morale or questionable conduct? Do you wish your staff were consistent and prepared for challenging behaviors from customers and clients? This training teaches managers to appreciate different kinds of challenging behaviors including emergencies, disruptions, and disconnects. We explore the full spectrum of interventions before giving you the tools to develop an appropriate behavior plan, consistent with your organization's policies and your professional norms. Then we discuss how to put these plans in practice at your organization. Our Behavior Planning Template is informed by years of qualitative and quantitative survey research, as well as academic literature reviews and feedback from our work providing this training to practitioners and organizations around the United States.
Conflict Resolution Skills for a Validating, De-Escalating Culture
Conflict resolution skills can help anyone become more assertive, empowered, and effective at communicating in the workplace - reducing misunderstandings and other preventable communication problems. Do you ever wish your team knew how to work through impasses rather than tip toe around each other and become passive aggressive (or aggressive)? This training teaches vital conflict resolution skills to help managers and employees prevent and resolve workplace conflicts. Skills include effective listening, validation techniques, separating positions from needs, developing effective agreements, being transparent, and demonstrating fairness.
Mental Health Communication to Maximize Productivity
Workplace mental health is serious business. The cost of mental health problems at work is estimated in the high billions, due in large part to productivity decreases, absenteeism, and stigma toward mental health problems. This training helps you proactively talk about mental health and prevent these problems from hurting your productivity. Do you wish your employees felt more comfortable reaching out for needed support so you wouldn’t have to react to problems at the last minute? Do you know how to discuss mental health issues after an employee discloses? Have you ever been afraid to discuss the boundaries of personal time and company needs? This training teaches your managers skills for communicating with their employees about mental health through every step of their communication process. Your managers learn to be sensitive to mental health experiences, aware of their legal responsibilities on these issues, and comfortable engaging employees in empowering discussions related to productivity challenges, disability accommodations, general health promotion, and referrals to human resources or employee assistance plans.
Empowering Communication Around Disability Accommodation
This training explores ways to meet legal responsibilities and employee needs through the process of developing reasonable accommodations for disabilities. Whether your organization has chosen to meet your minimal legal obligation under the Americans with Disabilities Act or be proactive in offering optional added support, it is up to your managers to communicate effectively with employees and implement your practices. How can we empower managers and employees with the resources they need so they know when to have these conversations, what things to say, and what things not to say? How can we be ready to make decisions about which accommodations might be reasonable, with a clear understanding of job requirements for quality work and flexibility in achieving them? This training helps your managers feel comfortable and prepared engaging disability accommodation topics, and teaches skills so that engagement creates a positive working environment with employees.
Developing Accessible Practices
While a disability accommodation requires you to make adjustments to meet someone's needs, accessible practices do not require anyone to ask for special treatment. Instead, we design a process to work for people of varying needs or abilities. In what ways can we become flexible to make work welcoming, appealing, and low stress for all? This training helps participants shift into an accessibility mindset – one that anticipates people with diverse abilities, preferences, and needs. We apply a Universal Design approach to make work processes accessible. Your managers learn skills to make the work process more flexible, productive, and supportive of your employees with all kinds of needs - whether they have a disability, are caring for a sick loved one, or have some other constraint, an accessible workplace makes it easier to do work.
We provide managers and human resource professionals with trainings, assessments, and help with program development and implementation. All of our programs are designed to be engaging and tailored to your needs. All participants leave with actionable take-away tools they can immediately begin applying to their practices.
Contact us to learn how we can help you through our assessments, in-person or online training programs, consulting services, or mediation services for workplace conflicts. Please e-mail firstname.lastname@example.org or use the form below: